Privacy Policy

Effective Date: Aug 8, 2026

Last Updated: Aug 8, 2026

Sacred Knowing (“we,” “us,” or “our”) operates Sacredknowing.ca
(the “Site”) and provides spiritual, wellness, and healing services,
which may include (e.g., energy healing, tarot/intuitive readings,
reiki, coaching, meditation guidance, teaching, hypnotherapy workshops).
This Privacy Policy explains how we collect, use, disclose, and protect
your information when you visit our Site, book a session, or otherwise
interact with us. By using our Site or services, you agree to the
practices described in this policy.

1. Information We Collect

Information you give us directly:

• Name, email address, phone number, and mailing address
• Payment and billing information (processed through a third-party payment processor — see Section 5)
• Appointment/booking details, including preferred dates and times
• Intake form responses, which may include sensitive information you choose to share about your health, emotional state, spiritual practice, life circumstances, or personal history
• Messages you send us via contact forms, email, or chat
• Testimonials or reviews you submit
• Newsletter or mailing list sign-up information

Information collected automatically:

• IP address, browser type, device information
• Pages visited, time spent on the Site, referring URLs
• Cookies and similar tracking technologies (see Section 6)

Information from third parties:

• Booking/scheduling platforms (e.g., Calendly, Acuity)
• Payment processors (e.g., Stripe, PayPal, Square)
• Email marketing platforms (e.g., Mailchimp, Flodesk)

2. Sensitive Information

Because of the nature of our work, you may voluntarily share sensitive
personal information with us — such as details about your physical or
mental health, emotional wellbeing, relationships, or spiritual beliefs —
during intake forms, sessions, or correspondence. We treat this information
with heightened care:

• It is used only to provide and personalize your session or service.
• It is not sold, rented, or used for advertising purposes.
• Access is limited to Sacred Knowing and, where applicable, practitioners directly involved in your care.
• We retain it only as long as necessary for the purposes described in this policy, or as required by law.

Important: Our services are not a substitute for medical
or mental health treatment. Please do not share information here in place
of communicating with a licensed healthcare provider during a medical or
psychiatric emergency.

3. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and provide sessions or services
• Process payments and send receipts
• Communicate with you about appointments, follow-ups, or your account
• Send newsletters, promotions, or updates (only if you’ve opted in)
• Personalize and improve your experience and our offerings
• Maintain records as required for business, tax, or legal purposes
• Respond to inquiries and provide customer support
• Detect and prevent fraud or misuse of the Site

We do not use your sensitive intake or session information
for marketing or advertising purposes.

4. Our Legal Obligations

We collect, use, and disclose your personal information in accordance
with Canada’s Personal Information Protection and Electronic Documents Act
(PIPEDA) and Alberta’s Personal Information Protection Act (PIPA),
which applies to our handling of personal information as an Alberta-based
organization.

Our handling of your information is guided by the following principles:

• Consent: We obtain your consent (express or implied,
  depending on the sensitivity of the information) before collecting,
  using, or disclosing personal information. You may withdraw consent
  at any time, subject to legal or contractual restrictions, by contacting us.
• Purpose limitation: We collect information only for
  the purposes identified at or before the time of collection.
• Sensitive information: Given the personal and sometimes
  health- or emotion-related nature of intake and session information,
  we obtain express (explicit) consent before collecting it and use it
  strictly for the purpose of providing your session or service.
• Accountability: Sacred Knowing is responsible for
  personal information under our control. Our designated privacy contact
  is listed in Section 15. If you are located outside Canada, please see
  Section 12 regarding international data transfers.

5. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers who help us operate our business
  (payment processors, scheduling tools, email platforms, hosting providers),
  bound by confidentiality obligations
• Legal authorities if required by law, subpoena, or
  to protect our rights, safety, or the safety of others
• Successors in the event of a merger, acquisition,
  or sale of business assets

We never share your intake forms, session notes, or personal disclosures
with third parties for marketing purposes.

6. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to:

• Remember your preferences
• Understand how visitors use the Site (e.g., via Google Analytics)
• Support booking and payment functionality

You can control cookies through your browser settings. Disabling cookies
may affect Site functionality.

7. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services
• Comply with legal, tax, and accounting requirements
• Resolve disputes and enforce agreements

Session notes and intake information are retained for [X years/duration]
unless you request earlier deletion (see Section 9).

8. Data Security

We use reasonable administrative, technical, and physical safeguards to
protect your information. However, no method of transmission or storage
is 100% secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Under PIPEDA and Alberta’s PIPA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for the collection, use, or disclosure
  of your information at any time (subject to legal or contractual
  restrictions), including unsubscribing from marketing emails via the
  link in any message or by contacting us
• Request deletion of your personal information, subject
  to our legal and record-keeping obligations
• Ask questions about how your information is being handled
  or file a complaint (see below)

To exercise any of these rights, contact us at
sacredknowing.ca or
info@sacredknowing.ca.
We will respond within the timeframe required by applicable law.

Filing a complaint:

If you have concerns about how we’ve handled your personal information
that we haven’t been able to resolve, you may contact the
Office of the Information and Privacy Commissioner of Alberta
(oipc.ab.ca)
or the
Office of the Privacy Commissioner of Canada
(priv.gc.ca).

10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly
collect personal information from children. If you believe a child has
provided us information, please contact us so we can delete it.

11. Third-Party Links

Our Site may link to third-party websites (e.g., social media, booking
platforms). We are not responsible for the privacy practices of those
sites and encourage you to review their policies.

12. Storage and International Visitors

Your information is stored and processed in Canada, except where a
third-party service provider we use (e.g., a payment processor, scheduling
tool, or email platform) stores or processes data outside Canada, including
in the United States. In such cases, your information may become subject
to the laws of that jurisdiction, including lawful access by foreign authorities.

If you are visiting our Site from outside Canada, your information will
be transferred to and processed in Canada.

13. Breach Notification

In the event of a breach of security safeguards involving your personal
information that creates a real risk of significant harm, we will notify
affected individuals and, as required, report the breach to the Office of
the Privacy Commissioner of Canada and/or the Office of the Information
and Privacy Commissioner of Alberta.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated”
date at the top will reflect the most recent revision. Continued use of
the Site after changes take effect constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your
information, please contact our designated privacy contact:

Sacred Knowing
Attn: Shinade, Owner
Email:

sacredknowing@protonmail.com

or

info@sacredknowing.ca


Address: St. Albert, Alberta